ELEHEAR Spark E1 is offered in the UK as a personal sound amplifier.

It is designed to amplify environmental sounds and support general listening in everyday situations. It is not a medical device and is not intended to diagnose, treat, or compensate for hearing loss.

If you notice sudden changes in your hearing, pain or discomfort, or persistent ringing, we recommend speaking with a GP or qualified hearing-care professional.

Spark E1 is designed for adults who want a modern, discreet, earbud-style personal sound amplifier for everyday listening.

It is particularly suited to users who prefer:

• A lightweight and familiar earbud-style design
• A secure fit for everyday movement
• Simple, personalised app control
• Bluetooth calls and media streaming
• A compact rechargeable device for daily use

Spark E1 can be used across everyday situations such as conversations, meetings, commuting, social gatherings, walks, and time at home.

The ELEHEAR app allows you to personalise and manage your Spark E1 experience from a compatible smartphone.

With the app, you can:

• Switch between listening and streaming modes
• Adjust volume and tone
• Select preset sound settings
• Manage background-noise settings
• Check device battery levels
• Access firmware updates
• Use real-time AI translation
• Play Serene natural white-noise sounds

App features and availability may vary depending on your smartphone and software version.

Yes. Spark E1 supports Bluetooth streaming from compatible Apple and Android smartphones.

You can use it to listen to:

• Phone calls
• Music
• Videos
• Podcasts
• Other smartphone audio

Bluetooth streaming uses more battery power than standard listening, so battery life will be shorter when calls or media are used frequently.

Product classifications and marketing requirements differ between countries.

In the UK, Spark E1 is offered as a personal sound amplifier and is marketed in accordance with the requirements that apply to this product category. It is not marketed as a hearing aid or medical device in the UK.

The different positioning relates to the regulatory framework and intended-use language used in each market.

ELEHEAR Delight is the product name used in the United States, while ELEHEAR Spark E1 is the name used for the UK market.

The products share the same core hardware, sound-processing technology, app experience, earbud-style design, and overall build quality. The main differences are the product name, positioning, and terminology used for each market.

For UK-specific product information, policies, features, and intended use, customers should refer to the ELEHEAR UK website and Spark E1 product page.

No. The UK classification does not mean customers receive an inferior or reduced version of the product.

Spark E1 provides the same core technology and customer experience, including:

• Environmental sound amplification
• Personalised app control
• Bluetooth calls and media streaming
• Real-time AI translation
• Rechargeable devices and charging case
• Secure earbud-style fit
• IP67 everyday moisture and dust resistance

The difference relates to how the product is named and positioned in the UK, rather than a reduced UK feature set.

Reviews of ELEHEAR Delight can provide useful insight into areas such as:

• Comfort and fit
• Sound quality
• Battery performance
• Bluetooth streaming
• App functionality
• Everyday ease of use

However, product terminology, intended-use statements, policies, availability, and marketing claims may differ between the United States and the UK.

For the most accurate information about Spark E1, customers should refer to the UK product page and UK customer-support information.

Spark E1 has an IP67 rating, making it resistant to everyday moisture, sweat, and dust.

However, it is not waterproof. It should not be worn while swimming or showering, or in situations where it may be exposed to heavy or direct water contact.

For best care:

• Keep the devices as dry as possible
• Wipe away moisture after use
• Allow the devices to dry before charging
• Store them properly in the charging case

1. Hold the device with the ear wing pointing upwards.
2. Gently place the ear tip into your ear canal.
3. Twist the device backwards so the ear wing sits securely towards the back of your ear.
4. Rock the device slightly until it feels stable and comfortable.

The fit should feel secure without creating pressure or discomfort. Try a different ear-tip or ear-wing size if the device feels loose, uncomfortable, or unstable.

Spark E1 is fully rechargeable.

A full charge provides up to 13.5 hours of use in standard listening mode. The portable charging case provides up to two additional full charges.

Approximate charging times:

• Spark E1 devices: 1.5 hours
• Charging case: 2.5 hours

Battery life depends on volume, sound settings, Bluetooth use, environmental conditions, and the age of the battery.

When Spark E1 is used frequently for phone calls, music, or other Bluetooth streaming, expected battery life is generally up to 10 hours.

Orders are normally dispatched within two working days after the order is received.

Estimated delivery is usually 5–7 working days after dispatch.

Delivery times are estimates and may be affected by weekends, public holidays, courier delays, or circumstances outside ELEHEAR’s control. Tracking information will be provided when the order has been dispatched.

Spark E1 includes a 45-day risk-free trial with free returns, subject to the conditions of the ELEHEAR UK return policy.

This gives you time to try Spark E1 as part of your everyday routine and decide whether it is the right choice for you.

Returned products should include the devices, charging case, accessories, documentation, and original product contents. The 45-day trial is provided in addition to your statutory consumer rights.

Spark E1 includes a 12-month limited manufacturer’s warranty.

The warranty covers confirmed defects in materials, workmanship, or product quality affecting the Spark E1 devices or charging case under normal use. Accessories and consumable items are not included.

If a covered fault is confirmed during the warranty period, ELEHEAR will provide repair or replacement support in accordance with the warranty policy.

The warranty does not normally cover:

• Accidental damage
• Loss or theft
• Misuse or improper care
• Unauthorised repairs or modifications
• Damage caused by excessive water exposure
• Normal wear and tear
• Damage caused by incompatible third-party accessories

This warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015. Nothing in the warranty limits or replaces those rights.